Unli 5G Troubleshooting

Unlimited 5G promos can behave differently depending on how the network is detected and whether the session stays on 5G. If the connection falls back to 4G, usage rules may change.

Common causes

• Unstable 5G signal causing frequent fallback
• Promo rules that apply only while connected to 5G
• Device settings or APN configuration issues

What to try

• Move to a spot with stronger 5G signal and re-test
• Restart the device and re-register on the network
• Check whether your plan includes separate 5G and non-5G allocations

FAQ

Why is my promo consuming my data bucket?
Some offers may use a separate allowance when the session is not staying on 5G. Re-check the promo mechanics and ensure stable 5G coverage.

Does 5G NSA matter?
It can. Some users report that stability impacts how promos behave, especially if the connection frequently switches.

Last updated: January 22, 2026